Chapter 3

Reading through chapter three there were many different ups and downs I have with this author.  For one, I disagree with the way she feels about the Human- computer interaction.  I believe when someone is online, they are looking for an experience to benefit themselves.  Quick, easy and non-human help.  People like a design because it makes things pretty, but it does not make things function any better.  The author is saying that making things feel like a human is on the other end is important to her and to people who are looking at the design. Personally, I believe if there was a poll taken, most people would want to receive the information rather then constantly feel like a human is trying to persuade them.

That being said, I do understand the emotions are a way that people remember things and possibly come back to them.  History of design has taken significant roles is the way things are produced and remembered.  A persons personality is always going to shine through if they are developing a website, such as the color schemes and icons.  I like how the author eventually touches on the fact that peoples personalities can clash and create a sort of barrier between the producer and consumer.