Chapter 6

Chapter 6 of designing with emotion is all about forgiveness. I can relate to this chapter as the company I work for just went through a website redesign.

Although we checked the links on our new website and tried to make sure everything was perfect before the launch, we were prepared for complications. As with any online site there can be complications and especially when changing the entire layout and design of the site. We encountered problems such as our online brochures not loading easily, forgetting to put clients on the site and links being broken. Each of these experiences ending with us trying to earn the forgiveness of our client and users. I agree with the chapter that forgiveness and making amends is an important part of the design process, when something does not go as planned. One thing I did not agree with is that the client will forgive if you try to make it better, because sometimes by that point, the client is too frustrated to listen.