Chapter 6- Designing for Emotion

This chapter of designing for emotion was all about forgiveness. Throughout the chapter it discusses how to handle negative situations when they occur and how to fix or handle them in the best situation possible. I like the fact that they dedicated a whole chapter to forgiveness because I think it is a very important aspect of everyones life and important in public relations. One thing I didn’t agree with though was the part about how people can forget inconveniences. Though it is true that a truly compelling experience is important and should be valued and appreciated, I don’t believe that compelling experience will erase all the challenges and inconveniences a person had to face leading up to the reward of the experience.