Design Forgiveness

This post will detail my thoughts on the sixth chapter of the book Designing For Emotion.

I liked how the book started to discuss public relations through branding and crisis management by also talking about design.  The coloring page Flickr example is not only an excellent PR save but also a fun and creative idea that probably added to the design/branding of Flickr.  What an awesome example of turning lemons into lemonade.

I did not like the part where Donald Norman states that “We should not be devoting all of our time to provide a perfect experience.”  I disagree.  Although this is impossible, I feel like those operating websites should strive for perfection.  There is so much competition online.  Users can go to any other site in the matter of seconds.  Try and set yours apart by having little to no interruptions or malfunctions!