Designing for Emotion Chapter 6

1. What is one thing in this chapter that you agree with?

I read chapter 6 of Designing for Emotion. It was about forgiveness when your website might stop working or encounter a problem. I found this chapter interesting because I picked it at random and I had just experienced a similar situation yesterday. I was trying to shop at a clothing store online and their website was not working so I went to another website and bought from there instead. This chapter talks about how it’s important to reach out to your customers and let them know that there is a problem and you are working on fixing it and maybe offering something for them in the meantime so they don’t take their business elsewhere.

2. What is one thing in chapter you disagree with?

      I didn’t feel like I disagree with anything in this chapter. In fact I liked reading about this subject and it got me to think about what I would need to do if I was working for a company and this happened. I like to think if I could come up with something creative for the customers while the problem was being fixed. So far I will haven’t come up with anything good.